Customer Purchase Policy
At DeskSquare Furniture, we are committed to delivering premium-quality custom furniture with exceptional craftsmanship, transparent pricing, and reliable customer service. This Purchase Policy has been created to ensure a smooth and satisfactory buying experience for every customer. By placing an order with DeskSquare Furniture, you acknowledge that you have read, understood, and agreed to the terms described below.
Most of the furniture manufactured by DeskSquare Furniture is custom-made according to the customer’s preferred design, dimensions, fabric, colour, finish, and material selection. Since every piece is individually crafted, slight variations in wood grain, fabric texture, stitching, polish, or dimensions may naturally occur. Such variations are not considered manufacturing defects but are a characteristic of handcrafted furniture.
An order is considered confirmed only after the customer approves the product specifications and the agreed advance payment has been received. Once the production process has commenced, modifications to the design, dimensions, materials, or colour may not be possible. Customers are therefore requested to carefully verify all specifications before confirming their order.
The estimated manufacturing and delivery period depends on the complexity of the furniture design, availability of materials, and production schedule. While we make every effort to deliver orders within the estimated timeline, unforeseen circumstances such as supplier delays, transportation issues, natural events, or other unavoidable situations may occasionally extend the delivery schedule. In such cases, customers will be informed as early as possible.
Customers are responsible for ensuring that the delivery location has sufficient access for the furniture being delivered. Doorways, staircases, elevators, passages, and installation areas should be measured in advance to avoid delivery complications. If additional manpower, lifting equipment, dismantling, or repeat delivery is required because of site restrictions, additional charges may apply.
Delivery, Inspection and Transit Damage: Upon delivery, customers are requested to inspect the furniture carefully before accepting the order. Any visible transportation damage, manufacturing defect, missing component, or discrepancy from the approved order specifications should be reported to DeskSquare Furniture as soon as reasonably practicable, preferably at the time of delivery, together with photographs or videos where applicable. Customers are encouraged to record the condition of the furniture at the time of delivery. DeskSquare Furniture will review the reported issue and, where the issue is verified, provide an appropriate remedy in accordance with the applicable order terms, warranty and applicable law. Once the product has been accepted without any observations, it will generally be considered delivered in satisfactory visible condition, subject to any hidden manufacturing defect that may be covered under the applicable warranty or legal remedy.
Furniture should be installed, assembled, handled, relocated and maintained in accordance with the instructions or recommendations provided by DeskSquare Furniture. Any alteration, modification, dismantling, reassembly, reupholstery, repair, structural change, electrical or mechanical modification, or other work carried out by a person or service provider not authorised by DeskSquare Furniture may affect the applicable warranty coverage. DeskSquare Furniture will not be responsible for damage, malfunction, deterioration or defects resulting from unauthorised modifications, improper installation, incorrect assembly, improper handling, relocation, storage, or repairs carried out by unauthorised persons. Where an issue is found to have resulted from such actions, any inspection, repair, replacement or service may be chargeable.
Custom-Made and Made-to-Order Furniture: Because our furniture is manufactured specifically according to each customer’s approved requirements, custom-made and made-to-order products generally cannot be cancelled, returned, or exchanged once production has commenced. If a cancellation request is made before production begins, DeskSquare Furniture may consider the request based on the order status and costs already incurred, subject to applicable law and the agreed order terms. Where a product has a verified manufacturing defect, is materially different from the approved order specifications, or is otherwise covered by an applicable legal remedy, DeskSquare Furniture will provide an appropriate remedy in accordance with applicable law. Ready-stock products may be considered for return or exchange only after inspection and approval by DeskSquare Furniture and in accordance with the applicable return conditions.
DeskSquare Furniture provides a warranty against genuine manufacturing defects for eligible products. The warranty covers defects arising from workmanship or manufacturing under normal residential use. The warranty does not cover normal wear and tear, fading caused by sunlight, accidental damage, misuse, water damage, improper cleaning methods, pet damage, sharp object cuts, burns, stains, overloading, commercial use unless specifically agreed, or repairs carried out by unauthorised persons.
Before production begins, customers are responsible for carefully reviewing and approving the final design, dimensions, configuration, fabric, colour, finish, material, accessories, and other product specifications provided or confirmed for their order. Where measurements or specifications are provided or approved by the customer, DeskSquare Furniture will manufacture the furniture according to those approved details. Any alteration, correction, remanufacturing, or additional delivery arising from incorrect measurements, dimensions, specifications, or other information provided or approved by the customer may be chargeable, subject to applicable law and the agreed order terms.
Once an order is confirmed and the agreed advance payment has been received, customers may request cancellation within 2 calendar days from the date of order confirmation, provided production or procurement specifically for the order has not commenced. Where an eligible cancellation is approved within this 2-day period, DeskSquare Furniture will refund 70% of the total order value, with the remaining 30% retained towards order processing, design preparation, material planning, procurement, administrative costs and other costs incurred in connection with the confirmed order.
After the 2-day cancellation period, or once production, material procurement, cutting, fabrication, upholstery, finishing or other work specifically relating to the order has commenced, the order generally cannot be cancelled and the advance/payment will not be refundable, subject to applicable law.
In the event of a verified manufacturing defect, transit damage attributable to DeskSquare Furniture, or a product that is materially different from the approved order specifications, DeskSquare Furniture will, at its discretion and subject to applicable law, first seek to rectify the defect or issue. Where rectification is not reasonably possible, DeskSquare Furniture may repair, replace, or otherwise provide an appropriate remedy for the affected product or component. A refund will not ordinarily be provided where the issue can reasonably be rectified or the affected product can be repaired or replaced, except where a refund is required under applicable law.
Customers must provide reasonable access to the product for inspection, repair, rectification or replacement where required. Any issue arising from misuse, accidental damage, improper handling, unauthorised modification or repair, normal wear and tear, or failure to follow care instructions will be handled in accordance with the applicable warranty and may not qualify for a free repair or replacement or refunds.
Furniture images, fabric photographs, colour samples and finish references displayed on our website, social media, digital devices or other screens may vary slightly from the actual product due to photography, lighting, screen settings and display differences. Natural materials such as wood, veneer, leather, fabric and other finishes may also have variations in grain, texture, shade, pattern and appearance. Such reasonable variations are inherent characteristics of the materials and handcrafted manufacturing process and will not, by themselves, be considered manufacturing defects.
Warranty DeskSquare Furniture provides a warranty against genuine manufacturing defects for eligible products. The warranty period may vary depending on the product, materials, components, mechanisms, and type of furniture. The applicable warranty period and coverage for each product will be communicated to the customer through the quotation, invoice, order confirmation, or other applicable product documentation before or at the time of purchase.
The warranty covers genuine defects arising from manufacturing or workmanship under normal residential use. Where a verified manufacturing defect is covered under the applicable warranty, DeskSquare Furniture will, as appropriate, repair, rectify, replace the affected component or product, or provide another appropriate remedy in accordance with the applicable warranty terms and applicable law.
The warranty does not cover normal wear and tear, natural ageing, fading or discolouration caused by prolonged exposure to sunlight, accidental damage, misuse, negligence, water or moisture damage, improper cleaning or maintenance, pet damage, cuts, scratches, burns, stains, overloading, unauthorised modifications, dismantling, relocation, repairs carried out by unauthorised persons, or damage resulting from failure to follow the recommended care and maintenance instructions.
For products supplied for commercial, hospitality, rental, institutional, office, project, or other non-residential use, warranty coverage and duration will be as specifically agreed and stated in the applicable quotation, invoice, order confirmation, or project documentation.
To make a warranty claim, customers should contact DeskSquare Furniture using the contact details provided on our website and provide the order or invoice details together with photographs, videos, or other information reasonably required to assess the issue. DeskSquare Furniture may inspect the product before determining the appropriate warranty remedy.
Warranty coverage applies only to the original customer and the original purchase unless otherwise agreed in writing. The warranty does not automatically extend to subsequent owners or third parties.
Proper care and maintenance are essential for extending the life of your furniture. Customers are advised to keep furniture away from excessive moisture, prolonged direct sunlight, extreme temperatures, and harsh chemicals. Regular cleaning using appropriate methods and following our care instructions will help maintain the appearance and durability of the furniture for many years.
DeskSquare Furniture reserves the right to update product specifications, pricing, materials, designs, and these policies without prior notice whenever necessary. Any changes will not affect orders that have already been confirmed unless mutually agreed between the customer and the company.
All purchases made through DeskSquare Furniture are governed by the laws . Any dispute arising from the purchase, delivery, warranty, or use of our products shall be subject to the exclusive usage & maintenance of the furniture
We sincerely thank you for choosing DeskSquare Furniture. Our team takes pride in creating premium-quality furniture that combines comfort, durability, and elegant craftsmanship. We look forward to serving you with products that enhance your home and workspace for years to come.